Refund policy

Refund Policy

  1. Eligibility: To be eligible for a refund, you must meet the following criteria:

    • Request a refund within 14 days of purchase.
    • Provide proof of purchase.
    • Return the product unopened, undamaged, and in its original condition.

  2. Refund Process: To request a refund, please contact our customer support team at service@metabolix.net or 800-982-4142 within the specified refund period. Provide your name, contact information, proof of purchase, and reason for the refund request.

  3. Refund Approval: Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund.

  4. Refund Method: Approved refunds will be issued within 7 business days using the original payment method, unless otherwise agreed upon.

  5. Non-Refundable Items:

    • Consumable products where the package has been opened.
    • Personalized products, clearance items, and digital downloads.

  6. Shipping and Return Costs: Unless specified otherwise, shipping costs and return shipping fees are non-refundable. If a refund is issued, the original shipping cost and return shipping fees, if applicable, will be deducted from the refund amount.

  7. Exceptions: In the event that you receive a defective or damaged product, please contact our customer service team within 7 days of receiving your order for a refund or exchange, even if the package has been opened.

  8. Changes to Refund Policy: We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the revised refund policy on our shopping cart page.

  9. Contact: For any questions or concerns regarding our refund policy, please contact us at service@metabolix.net or 800-982-4142.